Shipping & Returns
Shipping Policy
We aim to provide a seamless shopping experience with reliable and timely shipping. Here are the details of our shipping policy:
-
Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).
-
Shipping Time:
-
Domestic orders: Estimated delivery within 3–7 business days.
-
International orders: Estimated delivery within 7–15 business days.
-
-
Shipping Fees: Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders over a certain amount.
-
Tracking: Once your order has been shipped, you will receive a tracking number via email.
If you encounter any issues with your shipment, please contact us at aijmanagementgroup@gmail.com.
Return Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it under the following conditions:
-
Eligibility for Returns:
-
Items must be returned within 30 days of delivery.
-
Products must be unused, in their original packaging, and in resalable condition.
-
Certain items, such as opened supplements, perishable goods, or custom-made products, may not be eligible for returns.
-
-
How to Initiate a Return:
-
Contact our customer support team at [your email address] with your order number and reason for return.
-
We will provide you with a return authorization and instructions.
-
Ship the item(s) back to the address provided.
-
-
Refunds:
-
Refunds will be processed within 5–7 business days of receiving the returned item(s).
-
The original shipping fee is non-refundable unless the return is due to our error (e.g., wrong or damaged item).
-
-
Exchanges:
-
If you wish to exchange an item, follow the return process and place a new order for the desired product.
-
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide photos of the item and packaging for a quicker resolution.